This text provides a guide on protecting yourself from impersonation scams. Impersonation scams are a common tactic used by fraudsters to trick individuals into revealing personal information or sending money. These scams can take various forms, including fake bank calls, government imposters, and friend or family pretenders [[0]](https://international.barclays.com/news-and-insights/2024/august/protect-yourself-from-impersonation-scams/).
How to Spot an Impersonation Scam
It is crucial to remain vigilant and recognize the red flags associated with these scams. Be wary of any unexpected contact, especially if you are being rushed into making a quick decision. Legitimate organizations like Barclays will never pressure you for immediate action or ask you to move money to a 'safe account' [[0]](https://international.barclays.com/news-and-insights/2024/august/protect-yourself-from-impersonation-scams/) [[3]](https://international.barclays.com/security/what-is-an-app-scam/). Always check for spelling and grammar mistakes in emails or messages, as these are often tell-tale signs of a fraudulent attempt.
Common Scam Tactics
Fraudsters employ sophisticated methods, creating fake websites, apps, and social media profiles to appear legitimate. They may impersonate bank employees, government agencies like the tax office, or even close contacts claiming to be in distress [[0]](https://international.barclays.com/news-and-insights/2024/august/protect-yourself-from-impersonation-scams/) [[1]](https://ciiom.barclays.com/fraud-awareness-digital-security/). A specific type of fraud to be aware of is an Authorised Push Payment (APP) scam, where you are manipulated into authorizing a payment to a fraudster. This can include investment scams, invoice scams, and CEO fraud [[3]](https://international.barclays.com/security/what-is-an-app-scam/).
Protecting Your Information
The golden rule is to never share sensitive personal information like passwords, PINs, passcodes, or bank account details with anyone who contacts you unexpectedly. Barclays will never call you and ask you to provide your PIN or take control of your computer [[0]](https://international.barclays.com/news-and-insights/2024/august/protect-yourself-from-impersonation-scams/) [[3]](https://international.barclays.com/security/what-is-an-app-scam/). For enhanced security, always use official methods to register for banking apps, such as using an activation code from a branch or a PINsentry device, and ensure you are downloading the genuine Barclays app [[2]](https://international.barclays.com/digital-services/mobile-banking/register-your-app/).
What to Do If You Suspect a Scam
If you believe you have been targeted, do not engage with the scammer. Ignore any calls, emails, or texts, and do not click on any links or open attachments. If you are an existing Barclays client, contact your Relationship Manager or call the number on the back of your card to verify the request's legitimacy [[0]](https://international.barclays.com/news-and-insights/2024/august/protect-yourself-from-impersonation-scams/) [[1]](https://ciiom.barclays.com/fraud-awareness-digital-security/). If you have made a payment, contact your bank immediately to attempt to retrieve the funds and file a complaint with your local police [[1]](https://ciiom.barclays.com/fraud-awareness-digital-security/). Under new UK regulations, eligible victims of APP scams may be reimbursed for payments made on or after October 7, 2024, provided certain conditions are met [[3]](https://international.barclays.com/security/what-is-an-app-scam/).
Staying informed and cautious is your best defense against these relentless criminals. Always verify requests through trusted, official channels and protect your personal data diligently.